Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help section incorporated into your Web Control Panel features a collection of help articles and frequently asked questions. Aimed at fixing any common problem that you may have, they are written by our support team of skillful technicians.

  • Top quality support service

  • How–To Videos

  • For users who’d like to find out how to sort out a frequently experienced issue by watching a how–to video clip, we have added a collection of video tutorials to our Web Control Panel. All the educational videos are concise and simple to understand. They offer visual demonstrations of various web site administration techniques.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a round–the–clock help desk service and a sixty–minute support ticket response guarantee. Our capable customer service technicians will be online day and night to attend to your questions and to deal with any problem that you may encounter. Simply send a ticket from the Help Center section and we will respond back to you right away.