A 60–Minute Response Time Guarantee
Each assistance request you send to us will be dealt with within maximum one hour. If for any reason whatsoever your trouble ticket or e–mail requires further assistance from a server administrator, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of the Optional Managed Services package, any of the services included there will be executed at a time of your preference.
A Topflight Support Service
If you require any help while using our Web Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, do not hesitate to get in touch with our customer support team anytime through the ticketing system. Plus, in case you need assistance administering your server, you can order the Optional Managed Services package, which includes OS updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting services, backup hard drive storage space, etcetera.
A User–Friendly Help Section
Our Web Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functions is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the educational articles also video versions that show all the tasks that you can carry out in a very illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each Web Control Panel section.