There're lots of web hosting providers on the market, but many of them are resellers that have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to reach the company by phone. The level of support that you can receive via this method of communication varies depending on the service provider - several of them provide you with dedicated telephone support, many others offer basic and customer support only since some issues are more time-consuming and it's faster and easier to be resolved via a trouble ticket, especially if the situation has to be escalated. Nonetheless, it's good to find that you can contact your web hosting provider as there're tons of small-scale problems which can be resolved easily and timely through a telephone call, not mentioning that you will be able to get additional information regarding the services even before you become a customer.

Phone Support in Web Hosting

If you decide to buy one of our Linux web hosting packages, you can get hold of our customer support team over the phone for 14 hours a day. We can assist you in choosing the ideal plan for your web sites because we are aware that it is better to discuss this kind of issues with a live person. In case you already have an account, we are able to help you with all your sales/billing questions as well as general issues, even with some tech situations that do not need too much time or escalation to an administrator as it'll be more appropriate to open a support ticket for time-consuming troubles in order to have the entire communication in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you're able to call the one you prefer and talk to one of our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours a day. In case you're unsure which plan is appropriate for your websites, you would like to learn more about the plan's features or you need any other kind of info about our solutions, you're able to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. If you currently have an account, you can get in touch with us about sales and general issues, although we are usually able to assist with numerous tech issues as well. For entirely tech troubles you need to employ our in-built ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the best option if the issue needs additional time to be dealt with or it has to be escalated to our sysadmins.