If you’re a site owner, a problem might always surface and it does not automatically have to be associated with the web hosting service itself. For example, something can go wrong when you update a web app or some crucial content could be modified or deleted by accident. Whatever the nature of the problem is, you’ll have to touch base with the tech support team and request them to retrieve a backup or to assist you in resolving the problem that you’re encountering. How fast they will do that will predetermine how much time your sites will be unreachable. For particular sites like social networks or online stores, a frequent outage interval can often mean lost visitors and money. That said, it’s important for you to use the services of a web hosting company that offers not only a good client care service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting for hours and hours, or even a whole day, to get a response to an email or a technical support ticket. Irrespective of when you touch base with us, we will lend you a helping hand within sixty minutes max with any technical and sales queries you may have. In fact, our real reply time almost never exceeds 20-30 minutes. Since we are on duty 24x7, you’ll always obtain assistance in a well-timed fashion and we realize just how essential this is in the digital era. As soon as you contact us, we’ll respond to your inquiries. If you run into any technical obstacle, we will cope with it on your behalf, or we will supply you with all the needed information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a tech support ticket via your hosting Control Panel or write an email regarding your semi-dedicated server, you will have a reply within only one hour. You can contact us at all times in regard to technical, billing or general matters and due to the fact that we will be at your service night and day, you will always get help in a well-timed fashion. Based on the particular question or issue, we will provide you with more info, sort out the predicament if it has been caused by something within our reach or inform you what to do on your end if you need to change a particular setting for an app that we do not have access to. You can forget about waiting for a whole day for every single reply. As a matter of fact, in most cases we reply to tickets and emails within 20-25 minutes max.