When your hosting supplier provides live chat support, you can speak with a representative in real-time and learn useful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you will need only a computer with web access, so that you will not pay any rates in the event that you're in a different country or state. What's more, it'll be much simpler to copy and paste information for instance domain names, usernames or error messages in other words details that are sometimes hard to give to the other party over the phone. The real-time chat is also a much quicker option to contact the hosting service provider's support crew in comparison to using a ticketing system. What's more, in case some issue needs a little more time to be resolved, you are able to do something else entirely while you wait for support on the live chat, therefore you will not lose time - something that's impossible when you're on the telephone.

Live Chat Support in Web Hosting

Together with the telephone and ticket support, our company provides live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux web hosting packages that we supply if you are not a customer yet, or about general and billing questions if you already have an account. Although for strictly technical issues you will have to open a trouble ticket to our tech support, as such issues will require more time to be taken care of, you may still contact us through our live chat for some technical information. For example, we're able to help you set up an email address in your e-mail client or troubleshoot multiple issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so that any time you have any questions about our Linux semi-dedicated packages, you'll be able to get in touch with our customer care team whenever you need regardless of whether you've already purchased your account or not. In general, the chat service is for pre-sales, billing and common questions and problems, still we're able to help you with quite a lot of tech questions too. We can help you choose the right plan for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can help you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done in a timely manner since our live chat service is accessible all the time, each and every day. Whenever you need help, you can talk to a representative and save a lot of time.