Integrated Ticketing System in Web Hosting
With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst browsing your files or fine-tuning different account settings. The ticketing system is being monitored 24x7x365 by our customer support staff and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive help. Unlike certain web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info in relation to any billing or technical issue. Also, you can read a selection of informational articles, which will help you resolve the most common obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages, which goes to say that you will not require another support platform to contact our technical support team – you can do it on the spot in the event that you come across a complication. Opening a new ticket takes a few clicks and tracking down an older one is equally simple. With our intelligent search functionality, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you want as our client support staff members are working 24/7/365 and reply in less than an hour, although it seldom takes that much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about logging in and out of two or more platforms to resolve a simple issue.