There are several ways to contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you opt for is a ticketing system. This is the least complicated form of correspondence for several reasons. In the event that no client support staff representative is available at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will always be received. Furthermore, you can copy ‘n’ paste large pieces of information without the need to worry about typing mistakes, and if a given problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in the same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to contact your hosting company is that they are often separate from the hosting platform, which suggests that if you have to provide information or to follow guidelines, you will need to use at least two different interfaces and this number could grow if you wish to manage several domain names. Moreover, a lot of web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while awaiting a reply.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst browsing your files or fine-tuning different account settings. The ticketing system is being monitored 24x7x365 by our customer support staff and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive help. Unlike certain web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info in relation to any billing or technical issue. Also, you can read a selection of informational articles, which will help you resolve the most common obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages, which goes to say that you will not require another support platform to contact our technical support team – you can do it on the spot in the event that you come across a complication. Opening a new ticket takes a few clicks and tracking down an older one is equally simple. With our intelligent search functionality, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you want as our client support staff members are working 24/7/365 and reply in less than an hour, although it seldom takes that much to receive a reply. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about logging in and out of two or more platforms to resolve a simple issue.