The presence of the customer and tech support that a web hosting company offers can tell you a lot for the services that they offer as well. In the event that you're allowed to use just e-mail messages and / or tickets, you have most likely found some reseller and not the actual web hosting provider. If this is the case, you will probably have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the true hosting company for additional help. When the supplier offers you several means of communication with short response time available at any moment, they're almost certainly the top provider, not just a reseller. Therefore you'll take advantage of prompt assistance and high quality support since they will have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to get hold of your web hosting company right away through your preferred way of communication.

24/7 Customer Support in Web Hosting

We offer 24/7 billing, customer and tech support for all our Linux web hosting packages. Even if you are not our customer yet and you have some questions, we can give you a hand without delay and provide the needed information, so as to give you the choice to make the best decision when you buy your new web hosting account. We are available twenty-four seven, including holidays and weekends, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we have a couple of telephone numbers worldwide, thus you will be able to call the one that is closer to you. The max response time for your emails and your tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget all about waiting for several days to receive assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to get prompt help, in particular when your site is not running as it should be for some reason. All our Linux semi-dedicated packages come with 24/7 customer and technical support, so that if anything comes up, you are able to use plenty of ways to let us know - telephone line with multiple local numbers globally, live chat, e-mail messages and tickets. The first two methods are for billing, pre-sales and general matters, so if you don't have an account yet, for example, you will be able to get more info for our solutions, or we will assist you with less demanding tech matters. The next two options are for solely tech troubles or anything that's more time-consuming since it's much easier follow the communication between you and our technical support team. The warranted maximum reply time for them is only 1 hour, the typical one - 15-20 minutes, so you will not need to wait for an entire day in order to receive support like you may need to do when using the services of other service providers.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we provide feature 24/7 support via various methods of communication and with a one-hour max response time guarantee. In case you want to learn more about the packages or you have any kind of general or billing questions, you're able to call one of the local numbers we have worldwide or you may use our live chat service and speak to a live representative. For strictly tech difficulties which require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail message, because all these channels are more appropriate to keep track of a particular issue. The reply time for them rarely is more than half an hour, therefore you can forget about waiting for a full day in order to receive help. Our support service is available for any kind of server-related issues, which includes the pre-installed software. In case you'd like to receive help with third-party applications, you can consider adding the Managed Services upgrade that we supply for all packages.